First-hour record
- Actions complete 40% against 100%.
- Closed in this stage: 0 actions, 0 confirmations.
Executive Intelligence · Risk and Resilience
Crisis and Incident Command
A command workspace for an active incident: roles, timeline, decisions and draft communications for approval.
Demonstration: Pellam Diagnostics Ltd (fictional) · Medical devices. Fictional data and a scripted answer.
The situation
- Organisation
- Pellam Diagnostics Ltd (fictional)
- Who is asking
- Crisis commander
- Industry
- Medical devices
- What happened
- A batch of devices has been reported with a labelling error, and the crisis team has convened.
The question asked
Are the first-hour actions of our incident plan in place, and what is not yet done?
What it reads, and who can see the result
- Incident plan actions registerThe first-hour actions.
- Live status board feedWhat the team has marked done.
- Reads
- The plan and the live status the team enters.
- Does not read
- Patient records.
- Permission
- Crisis team members' access.
- Who sees it
- The crisis commander and the board's duty director.
Try it
Resolve what is missing or out of date. Evidence counts only when it is attached, or when its owner confirms it is current; the sign-off needs the stated completeness.
40% complete · 100% needed
Command
- Incident commander named and recorded PresentNamed at 09:05
- Decision log opened PresentLog started
Containment
- Affected batches quarantined in the warehouse StaleQuarantine reported for site A; site B not confirmed
- Distribution to customers paused MissingNot yet instructed
Communication
- Regulator notification prepared by the deadline MissingDraft not started
- Holding statement approved for customers PresentApproved by legal and communications
The answer
Simulated answer. Written for this fictional case, not produced by a live model. Only the figures in it are computed, from what you decided above.
40% of the first-hour actions are in place; the plan requires 100%.
Command and the customer holding statement are done [S1][S2]. Three actions that matter most for safety and for the regulator are not: the second site's quarantine is unconfirmed, distribution is not yet paused, and the regulator notification is not started.
In an incident, the order of what is outstanding matters more than the percentage: stopping product leaving comes before drafting. 3 remain open (Affected batches quarantined in the warehouse; Distribution to customers paused; Regulator notification prepared by the deadline).
Relies on: S1 · Incident plan, first hourS2 · Live status board
Review and approval
The crisis commander decides. Approving records the first-hour stage as complete and moves the team to the next stage of the plan. It does not close the incident.
Not ready to approve. Evidence is 40% complete; the sign-off needs 100%.
In the product this is a different person with the right permission. Here you play that role to see the rule.
What it produces
Limits of this example
- The checklist records actions the team marks; it cannot confirm they were effective.
- A real incident proceeds faster than any plan.
- This is a scripted demonstration on fictional data. No model was called and no real organisation, person or result is shown.
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